Terms & Conditions

This platform — hasticks.tech — is owned and operated by:

By accessing or using Hasticks — whether through browsing, creating an account, uploading images, placing an order, or completing a payment — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Shipping & Return Policy.

If you do not agree with any part of these terms, you must immediately cease using this platform. These terms constitute a legally binding contract between you and Hasticks under applicable Indian law.

Hasticks offers the following products and services:

• Custom die-cut vinyl and matte stickers (printed to order)
• Toonified artwork / cartoon portraits (custom, digital processing)
• Polaroid photo prints and custom bookmarks
• Standard stationery items (bookmarks, notepads, etc.)
• Passport-size photographs (sticky and standard)

Country of Origin: All products are Made in India, manufactured at 2/147 B Kishanpur Ramghat Road, Aligarh 202001, Uttar Pradesh, India.

Product images are for illustration purposes only. Minor colour variations may occur due to monitor calibration and printing process tolerances; these do not constitute a defect.

User IP Ownership: You retain full intellectual property rights over any photographs, illustrations, or artwork you upload to Hasticks for the purpose of creating custom products.

Limited Processing Licence: By uploading an image, you grant Hasticks a non-exclusive, royalty-free, time-limited licence to digitally process, resize, colour-correct, and print your image solely for the purpose of fulfilling your specific order. This licence terminates automatically once your order is complete and the return/dispute window has closed.

Prohibited Uploads: You must NOT upload images that are:

• Copyrighted material owned by a third party (movie stills, brand logos, celebrity photos) without written authorisation from the rights holder
• Sexually explicit, obscene, or pornographic
• Defamatory, harassing, or containing hate speech
• Depicting illegal activities or violence
• Images of minors in any inappropriate context

Hasticks reserves the right to cancel any order containing prohibited content without refund and to report such instances to the relevant authorities. By placing a custom order, you confirm that you have the legal right to use all uploaded material.

Hasticks IP: All branding, logos, website design, illustrations, and content created by Hasticks remain the exclusive intellectual property of Hasticks and may not be reproduced without written consent.

All prices displayed on the Hasticks platform are inclusive of 18% GST (Goods and Services Tax) as applicable under the Integrated Goods and Services Tax Act 2017 (HSN Code: 4821). The applicable tax type (CGST + SGST or IGST) is determined by the customer's delivery state at checkout.

Discounted Prices (2026 E-Commerce Amendment): Where a product displays a reduced price alongside a crossed-out price, the crossed-out price accurately reflects the lowest price at which the product was offered on this platform during the immediately preceding 30-day period, in compliance with Rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020 (as amended in 2026).

Accepted Payment Methods: All payments are processed securely via Razorpay, which supports UPI, debit cards, credit cards, net banking, and EMI options. Hasticks does not store any card or banking credentials.

Minimum Order Value: ₹149 (excluding delivery charges).

Currency: All transactions are in Indian Rupees (INR).

An order is confirmed only upon successful payment via Razorpay. You will receive a confirmation via email. Hasticks reserves the right to cancel any order if the product becomes unavailable, the uploaded content violates our policies, or there is a pricing error on the platform.

Custom Orders: Processing time is 2–7 business days depending on order complexity and current demand. You will be notified via email and/or WhatsApp when your order is dispatched.

Standard Orders: Processing time is 1–3 business days.

Exceptions (Eligible for Refund or Replacement):

• Damaged in transit: If your order arrives visibly damaged, you must report it within 48 hours of delivery by emailing hasticks.co@gmail.com with clear photographs of the damaged packaging and product. We will offer a full replacement or refund at our discretion.
• Wrong item delivered: If you receive an item materially different from what you ordered, report within 48 hours of delivery with photographic evidence.
• Significant print defect: If the printed product has a manufacturing defect (e.g., major misalignment, ink bleed not caused by your source file), report within 48 hours of delivery. Print quality issues caused by low-resolution or improperly cropped uploads are not considered defects.

Standard Returns: Standard products are subject to return only for acceptable reasons.

Undelivered / Returned Orders: If an order is undelivered or returned by the customer's end (e.g., due to incorrect address, unavailability), a second delivery charge is applicable and required for us to attempt a second delivery.

Refund Timeline: Approved valid refunds will be processed within a 15-day window to the original payment method used at checkout. Razorpay's own processing timelines may apply additionally.

Non-Refundable Situations: Low print quality resulting from blurry, low-resolution, or incorrectly cropped images uploaded by the customer; change of mind after order placement; delays caused by incorrect address details provided at checkout.

Hasticks ships all orders via India Post Speed Post and select courier partners for pan-India delivery. Delivery timelines are estimated and not guaranteed; Hasticks is not liable for delays caused by courier partners, natural events, or incorrect delivery addresses.

Detailed shipping information including estimated timelines and lost-in-transit policies is available on our Shipping & Delivery Policy page.

To the maximum extent permitted by applicable law, Hasticks' total liability to you for any claim arising from your use of this platform shall not exceed the amount you paid for the specific order giving rise to the claim.

Hasticks shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of profits, or reputational harm arising from the use of this platform or products.

These Terms & Conditions are governed by the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Aligarh, Uttar Pradesh, India.

Applicable statutes include, but are not limited to: the Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020 (as amended 2026), the Digital Personal Data Protection Act 2023, the Information Technology Act 2000, and the Goods and Services Tax Act 2017.

In compliance with Rule 5(6) of the Consumer Protection (E-Commerce) Rules, 2020 (amended 2026), Hasticks has designated the following Grievance Officer:

Timelines: All complaints will be acknowledged within 48 hours of receipt and resolved within 30 days of receipt, as mandated by the Consumer Protection (E-Commerce) Rules 2020.

Escalation: If your complaint is not resolved satisfactorily, you may approach the National Consumer Disputes Redressal Commission (NCDRC) or file a complaint at the National Consumer Helpline: consumerhelpline.gov.in or call 1800-11-4000.

Hasticks reserves the right to modify these Terms & Conditions at any time. Material changes will be notified via email to registered users at least 15 days before taking effect. Continued use of the platform after any change constitutes acceptance of the new terms. The "Last updated" date at the top of this page reflects the most recent revision.